Delivery & Returns

Shipping & Delivery

Once you have received your shipping notification, please allow:

• Metro delivery within 3-5 business days
• Regional delivery within 7-10 business days
• Remote delivery within 14-20 business days

Tracking information will be emailed to you upon dispatch.

Please allow up to 3 days to process your order. Once your order is shipped you will receive an email with tracking information. It can take up to 48 hours after you receive your shipping notification for your tracking details to become active with the courier.

We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the order is delivered in full.

For more information check out our Shipping Policy.

Returns

30 Day Change of Mind Returns Policy

Customers may return unopened products back to our store within 30 days of delivery for a refund or exchange provided you have proof of purchase and the product:

• is still in its original and saleable condition and packaging, with all accessories include
• has not been worn or used
• refunds will only be made using the original payment method stated on your proof of purchase.

Please note that shipping costs are at the expense of the customer. In the event that a product needs to be exchanged, shipping costs back to the customer are also at the customer’s expense.

For more information check out our Returns Policy.