FAQs

Find the answers to Frequently Asked Questions here!

Help Centre

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    Order Questions

    How to place an order?

    Step 1

    Browse through products on our website. The search can be refined by typing in a product or brand name in the search box in the top middle of the page. For information on the product click on the image for expanded information to be displayed.

    Step 2

    Click Add to Cart to add you’re shopping to your basket.  To add more products, continue browsing through the website.

    Step 3

    When you have completed your shopping click on the little shopping cart icon from the top right corner or view your cart from here. Your shopping cart can now be reviewed and the full order with all costs can be seen. Further delivery instructions or special information can be provided at this stage. In the Order Notes section, you can enter such as the time frame you can receive your order or if you are not home at the time of delivery you can instruct the delivery person to leave your parcel at the door. If you have any other comments then please let us know. Click on proceed checkout or you can click google pay button "Buy with G Pay button" for express checkout. Enter your billing, delivery, and credit card details. Please read our Terms and Conditions carefully once you have read and understood our Terms and Conditions and click on the Place Order button. An order confirmation will be sent to your email, confirming that we have received your order.
    What are your payment methods?
    We accept all major credit card payments (Visa and Mastercard), Paypal, and Google Pay.
    Damaged merchandise. What do I do now?
    If you suspect that the item you ordered from us is damaged, simply refuse delivery. The driver will have no choice but to return the consignment back to our store. Let us know what happened (either by email or phone) and we will make sure a replacement is sent to you upon arrival. If, on the other hand, you have accepted delivery and discovered that the item is faulty or damaged, please notify our store, so we can provide instructions on how to return your damaged item/s. The merchandise should be kept with all packaging and inform us immediately to process the claim.  Please do not proceed to return anything unless you have contacted our store beforehand. Failure to notify Toymodo of the defective merchandise within 7 days from receipt will forfeit the claim or return. Toymodo has sole discretion over returns with respect to credit, replacement, exchange or repair. NON-DEFECTIVE returns may be accepted by Toymodo at its sole discretion and on terms that Toymodo sees fit. Toymodo will not accept any returns without proof of the purchases. Toymodo recommends customers to keep a copy of receipt to prove the purchases.
    Can I modify my order?
    You can modify your order at any time, as long as the order hasn’t been packed. Once an order is packed it’s generally too deep in the system to be easily retrieved. It’s best to contact our store as soon as possible to avoid disappointment and delays.

    Shipping and Delivery Questions

    What are your delivery timeframes?

    Once you have received your shipping notification, please allow:

    • Metro delivery within 3-5 business days
    • Regional delivery within 7-10 business days
    • Remote delivery within 14-20 business days

    All deliveries are subject to potential delay in areas impacted by flooding and other events.

    Please note, your order may arrive in multiple packages from multiple carriers. Tracking information will be emailed to you upon dispatch.

    Please allow up to 3 days to process your order. Once your order is shipped you will receive an email with tracking information. It can take up to 48 hours after you receive your shipping notification for your tracking details to become active with the courier.

    We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the order is delivered in full.

    TRANSIT GUIDE (when dispatched from Sydney)

    State Transit Time (days) City Transit Time (days)
    VIC 2-3 business days MEL 2-3 business days
    NSW 3 – 4 business days SYD 2 business days
    ACT 2-3 business days CAN 2 business days
    QLD 2-3 business days BRI 2 – 3 business days
    SA 2-5 business days ADE 2-5 business days
    NT 2-5 business days DAR 2-5 business days
    WA 4-5 business days PER 4-5 business days
    TAS 3-5 business days HOB 3-5 business days
    * Delivery to remote areas and roadside delivery addresses is not guaranteed.
    Who will deliver my order?

    Courier Partners:

    We are working with our nominated courier partners to provide the most efficient delivery service at the most reasonable price.

     
    Can I change my delivery address after my order has been placed?

    No, unfortunately you can’t change your delivery address once your order has been placed.

    Once you receive your shipping confirmation email, it may be possible for the carrier to change your delivery address or redirect your order. Please contact the carrier directly.

    If your order can’t be delivered it will be returned to our stores. A refund will then be processed and takes 3-5 business days to be processed back into your account. If you still want to purchase the items you can order online again.

    What is authority to leave?

    When you give authority to leave, you’re allowing our carriers to leave the package unattended at your address without a signature.
    Please note:

    •  If the carrier believes the location is not secure, they will not leave the package unattended
    •  If you opt to leave your order unattended, Kmart will not be responsible for any lost or stolen packages

    Returns Questions

    I no longer have my receipt and wish to return an item. Am I able to do this?
    No, unfortunately we are unable to provide a refund or exchange if you do not have a receipt or proof of purchase
    How do I process a return of an item I purchased if I have changed my mind?
    1. 1. Place the product/s in the packaging and affix the Returns Label to it.
    2. 2. Take it to your local Post Office to be returned (fees will apply).
    How long do I have to return an item if I’ve changed my mind?
    You may return your items within 30 days of purchase, provided that the item is in its original condition and you have proof of purchase. Please refer to our returns policy for further information.
    What do I do if I have an incorrect or faulty product?
    We're sorry to hear that you've received an incorrect or faulty product. Please contact us straight away with your order number and further details about the issue and we will investigate this for you.
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