Privacy Policy

Your privacy is important

Toymodo is committed to protecting the privacy of your personal information. This Privacy Policy (“Policy”) explains how we collect, use and disclose information about our customers, team members, suppliers (and their employees) and people who apply for employment with us. It also explains how to contact us if you have any questions about the management of your personal information or would like to access the personal information we hold about you.

Who we are?

Our website address is: https://toymodo.com.au

“We”, “us”, “our” and “Toymodo” means Toymodo (trading as Toymodo.com.au).

Our approach to handling data

At Toymodo, we collect and use data, including personal information, for a range of reasons. In handling data, we will comply with all relevant laws, but we also want to ensure that we meet the following expectations:

Improve the customer experience – We will use customer data responsibly to improve the customer experience and deliver more relevant products, services, and offers

Be transparent – We will clearly explain how we collect and use customer data

Make it simple and easy – We will minimise disruption to the customer shopping experience by making it simple and easy to provide consent.

Collection of personal information

1. The types of information that we collect about you could include:

  • identification information, including name, driver’s licence number or student identification number;
  • contact details, including home/business addresses, email addresses and telephone numbers;
  • demographic information such as age/date of birth, household information, personal interests and gender;
  • details about your Toymodo purchases and transaction history with us and your Toymodo product and service preferences;
  • details about purchases, product or service preferences, transaction history and current or pending transactions, browsing and marketing interactions (such as the products viewed or added to your shopping cart) on website, apps, social media
  • digital information, such as cookies (which are small data files transferred onto devices when a website or apps are accessed), tags and pixels (which ’tag’ devices), device type and software versions used, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website/app, data entered, and user activity such as links clicked, app installations, app launches, adding items to a basket, adding items to a wish list, browsing habits within our website or apps and other information as allowed in your device permissions;
  • social media account names or tags (where you have engaged with us on a social media platforms);
  • payment information where you have paid by credit card, debit card or “buy now pay later”, and information about your credit history;
  • information provided in surveys, feedback, complaints or commentary;

We will usually collect personal information about you directly from you.

Often you can deal with us anonymously or by using a pseudonym, but in this situation we may not be able to provide you with the full range of services available. For example, we will not be able to deliver products to you if you do not provide us with address details for the delivery.

2. The main ways we collect personal information are:

  • during your order or purchase of products from us;
  • when you contact us, making an inquiry, making a complaint or providing feedback, seeking a refund, or if you are a supplier or service provider in connection with the supply of products and services by your business to us;
  • if you access our website, including by the use of cookies, tags and pixels, which may track what you view on our website or apps and also other websites/apps that you visit. Cookies, tags and pixels may also come from third party services (such as Google and Facebook) for the purpose of collecting data to enable website or app performance measurement and personalised advertising;
  • if you interact with us via social media platforms;
  • if you subscribe to any of our publications (including any mailing lists) or subscriptions
  • if you participate in any competition or promotion that we conduct;
  • if you undertake any of our induction, safety or compliance processes;
  • if you submit an employment application to us;
  • from publicly available sources, including from Australian Government agencies, internet search platforms and social media platforms such as Facebook;
  • from any person authorised to act on your behalf or authorised to provide your personal information to us;
  • from anyone sharing information with us for loss prevention and/or law enforcement purposes; and

Use and disclosure of personal information

3. We use and disclose your personal information in connection with carrying on our business

4. We may use your personal information to:

  • sell, deliver, administer, improve and personalise our products and services;
  • administer our website and apps and personalise your experience on them;
  • provide advice regarding our products and services to you;
  • process payments and credit checks, and to provide layby services;
  • manage our stores, supply arrangements and inventory;
  • consider feedback and remedy complaints that you may make to us, communicate with you and operate our customer service centre;
  • provide refunds and exchanges and undertake and administer product recalls;
  • promote and advertise our products and services (e.g. by including your feedback in our advertising) and to undertake competitions and events;
  • personalise advertising and content displayed to you (including the layout and content of our website/app, and advertisements displayed to you on or via third party websites, apps or platforms such as Facebook);
  • monitor our sales of products and services and for quality control purposes, including undertaking customer surveys and analysis, or seeking feedback from customers;
  • assist in determining your product or service preferences and preferred store locations or to direct you to your closest stores when using our websites or apps;
  • undertake database compilation and management, data processing, data analysis and matching, market research or trend analysis to better understand our customers’ preferences, personalise websites/apps and (where you have consented to receiving offers or direct marketing) to offer products or provide services of greater interest to you or engage in direct marketing;
  • to derive insights about you in order to better understand your preferences and interests, personalise your experience, enhance the products and services you receive, and to tell you about products and services that may be of interest to you.
  • in the case of our suppliers or service providers, to manage the provision of products and services to us;
  • to monitor and measure the use of our websites or apps, including web-based referral channels, data entered and digital behaviour such as links clicked;
  • to assist us in administering our policies, or to investigate complaints in relation to team member conduct;
  • in the case of inferred characteristics produced through data analysis, for improving products and service offerings;
  • to recruit and assess our employees or engage contractors;
  • to maintain and update our records; and for purposes related to any of the above or which are disclosed to you at the time the relevant personal information is collected.

5. We work with a number of third parties in carrying on our business and may disclose your personal information to:

  • third parties to facilitate the provision of products and services to you (including to facilitate repairs, replacements and customer recalls), such as product manufacturers and suppliers and logistics service providers;
  • marketing, advertising and promotions services providers and event organisers in connection with our marketing, advertising and events;
  • third party platforms who display advertising or content (including personalised advertising) based on your personal information or preferences (including social media platforms such as Facebook);
  • third parties who provide services to us in connection with our business operations, including data monitoring, data analysis and data matching activities, monitoring trends in customer preferences or transactions and the operation and maintenance of our website/apps;
  • credit reporting agencies, for example if your business is a supplier to us;
  • third parties who provide other administrative and operational services to us in connection with our business, including financial institutions, security services providers, market research or feedback collection companies, IT service providers, payment processers and collectors, mailing houses and card manufacturers;
  • our professional advisers to enable them to provide services to us;
  • third parties necessary to assist us in investigating and preventing any potential, suspected or actual breaches of policy or law, fraudulent activities, loss prevention activities;
  • law enforcement agencies, government agencies or other third parties, where required under or authorised by law;
  • other persons notified to you at the time the relevant personal information is collected; and
  • in special circumstances – for example, if we were to sell our business or part of our business, your information may be disclosed to potential purchasers and their advisers as part of that process;
  • from time to time we may provide aggregated and de-identified information to other business partners for various purposes.

Security and storage

6. Toymodo will take reasonable steps to protect the security of your personal information that we hold. We have security measures in place to protect personal information under our control from misuse, interference, loss, unauthorised access, modification or disclosure. For example, Toymodo seeks to ensure that personal information held electronically by or for Toymodo is held on secured servers in controlled facilities.

Accessing and correcting your information and questions

7. You can request access to your personal information, or request that your information be corrected, by contacting us at the address below.

8. If you have a question about this Policy or wish to make a complaint about the way we have collected, used, held or disclosed your personal information, please contact us at the address below. We may need to contact you for further details.

9. If you wish to make a formal complaint, please make your complaint in writing to our Privacy Officer. We will consider your complaint promptly and contact you to seek to resolve the matter.

How to contact Toymodo

10. You can contact us in writing or by email as set out below:

Suite 2010
308 Wattle Street
Ultimo NSW 2007
Sydney, Australia

Email: contact@toymodo.com.au

Changes to this Policy

11. Toymodo may update this Policy from time to time. We may let you know of significant changes to this Policy by posting a notification on our website. The current version of this Policy will always be available on our website and was last updated in July 2023.

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